Call Center Training

In this Workshop Participants will learn the skills to improve productivity and performance. It will help them to learn, how to make the very most of their telephone-based work, including understanding the best ways to listen and be heard. This will produce a positive environment throughout the company and help influence the organization as a whole. Each phone interaction also has elements of sales and customer-service skills that we will explore in detail throughout this energizing and interactive excercises.
Participants will learn :
 Call Centre Industry Overview
 Telephone Communication Skills
 Techniques for dealing with angry, talkative and demanding customers
 How to end the anger session on a positive note
 How to understand the callers point of view
 listening skills to make the client feel heard
 How to make the customer feel valued

Available Formats for Employees and Managers
At our training centre in Toronto All one day workshops are from 10.00AM to 5.00PM with one hour lunch break.
Duration        Cost CAD$
Three day workshop:-   $2499 + HST
We offer a 10% discount for each additional participant.
Click on Schedules to see workshop dates, on Skillsoft Certification Workshops to see different certification packages including "Train the Trainer" and many more workshops

At your location any where in Ontario
Duration:      Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $1599 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $2500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $4000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $5800 + HST

At your location any where in any other Canadian Province except Ontario
Duration:     Number of participants:     Cost CAD$
90 minutes Presentation (No handouts):- 5 - 50:- $2500 + HST
Half a day Seminar (3 hours) (no handouts):- 5 - 50:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 1 - 10:- $3500 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 11 - 20:- $5000 + HST
Full Day Workshop (6 hours) Includes handouts for each participant:- 21 - 40:- $6800 + HST

Please click here to register online or for more information contact us
Pay ment Options:
Pay online through the secure online pay pal link provided.
Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 647-748-7770
For organizations wishing to pay thru a company cheque, please request an Invoice and mail a cheque pay able to " Key 2Careers" and send to: 920 Yonge Str, Suite 802, Toronto, Ont. M4W3C7.
For any enquiry please call us at 647-430-7478 or email us at: marketing@key2careers.net